Return & Refund Policy 

Last Updated: [12.12-2025]

Business Name: ALFAN ALRAQI GENERAL TR LLC

1. Overview

Your satisfaction is important to us.
This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made on Green7.ae.

2. Eligibility for Returns

We accept returns under the following conditions:

A. Eligible Products

• Unopened, unused items in original packaging

• Items damaged during delivery

• Incorrect items received

• Non-perishable products depending on category

B. Non-Returnable Items

• Fresh, frozen, or perishable goods

• Items opened or used

• Items without original packaging

• Products marked as “Final Sale” or discounted clearance items

3. Return Window

You must notify us within 14 days of delivery to request a return or replacement.

4. Return Process

1. Email us at support@green7.ae with:

   • Order number

   • Product name

   • Reason for return

   • Photos (if damaged or incorrect)

2. Our support team will confirm eligibility.

3. Items will be collected or dropped off depending on area.

4. After inspection, we will process your refund or exchange.

   Restocking Fee: No restocking fee

   
   

   
   

5. Refund Method

Refunds are issued by:

• Original payment method

• Store credit (optional for customer convenience)

Processing time: 5–10 business days after inspection.

6. Return Shipping Costs

• If the product is defective or incorrect: Free return

• If return is for personal reasons (e.g., changed mind): Customer pays return shipping

7. Exchanges

If you prefer a replacement instead of a refund, we will arrange delivery of the exchange item once the returned item is received and verified.

8. Order Cancellation

You may cancel your order before it has been dispatched.
Once shipped, cancellations cannot be processed and must follow the return procedure.

9. Contact

For returns or refunds:
 support@green7.ae
 +971 588 10 2338