Return & Refund Policy
Last Updated: [12.12-2025]
Business Name: ALFAN ALRAQI GENERAL TR LLC
1. Overview
Your satisfaction is important to us.
This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made on Green7.ae.
2. Eligibility for Returns
We accept returns under the following conditions:
A. Eligible Products
Unopened, unused items in original packaging
Items damaged during delivery
Incorrect items received
Non-perishable products depending on category
B. Non-Returnable Items
Fresh, frozen, or perishable goods
Items opened or used
Items without original packaging
Products marked as “Final Sale” or discounted clearance items
3. Return Window
You must notify us within 14 days of delivery to request a return or replacement.
4. Return Process
Email us at support@green7.ae with:
Order number
Product name
Reason for return
Photos (if damaged or incorrect)
Our support team will confirm eligibility.
Items will be collected or dropped off depending on area.
After inspection, we will process your refund or exchange.
Restocking Fee: No restocking fee
5. Refund Method
Refunds are issued by:
Original payment method
Store credit (optional for customer convenience)
Processing time: 5–10 business days after inspection.
6. Return Shipping Costs
If the product is defective or incorrect: Free return
If return is for personal reasons (e.g., changed mind): Customer pays return shipping
7. Exchanges
If you prefer a replacement instead of a refund, we will arrange delivery of the exchange item once the returned item is received and verified.
8. Order Cancellation
You may cancel your order before it has been dispatched.
Once shipped, cancellations cannot be processed and must follow the return procedure.
9. Contact
For returns or refunds:
support@green7.ae
+971 588 10 2338