Shipping & Delivery Policy

Last Updated: [08.04.2026]

Business Name: ALFAN ALRAQI GENERAL TR LLC

1. Delivery Coverage

We deliver across the UAE

We strive to deliver your orders as quickly and efficiently as possible.

2. Delivery Timeframes

• Dubai, Sharjah, Ajman ,UAQ: Delivery within 1–3 business days
• Other Emirates: Delivery within 1–6 business days

Please note:

• Delivery times may vary during public holidays or peak seasons.
• Orders are processed within 24 hours after confirmation.
• You will receive a notification once your order has been shipped

• Remote areas: May require additional time

Delays due to weather, traffic, or public holidays may occur.

3. Shipping Fees

Delivery Charges:

• Free delivery in Dubai, Sharjah, Ajman, and Umm Al Quwain (UAQ)
• AED 19 delivery fee for all other Emirates

4. Order Processing

• All orders are processed within 24 hours after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order is processed and shipped, you will receive a confirmation notification with delivery details.
• Please ensure all shipping information is correct to avoid delays.

5. Failed Deliveries

A delivery attempt will be made twice.
If unsuccessful, the order may be canceled and a return shipping fee may be deducted.

6. Shipping Restrictions

• We currently deliver within the UAE only.
• Delivery is available to most residential and commercial addresses; however, some remote or restricted areas may experience delays or limited service.
• Customers must provide a valid phone number and complete address to ensure successful delivery.

7. Damaged or Missing Items

We take great care in packaging and delivering your orders. If you receive a damaged or incorrect item, please follow the steps below:

• Notify us within 24hours of receiving your order.
• Provide your order number along with clear photos of the damaged or incorrect item.
• Our team will review your request and arrange for a replacement or refund where applicable.
• Items must be unused and in original packaging to be eligible for return or exchange.

Please note:

• Claims made after the specified time may not be accepted.
• We reserve the right to assess the condition of the item before approving a replacement or refund.

8. Contact

For delivery questions:
support@green7.ae
+971 588 10 2338